A slow drain is a warning. By the time it's a complete blockage, you've lost use of your kitchen, bathroom, or laundry room entirely. Masters Plumbing Service's Durham drain crew uses professional-grade augers, hydro-jetters, and CCTV cameras to resolve blockages at their source.

Retail drain products treat symptoms. Our approach identifies what type of blockage you're dealing with โ because the method that clears a grease plug efficiently is different from the one that handles root intrusion.
CCTV inspection before clearing saves money: we don't jet a line that has a structural failure the jetting won't fix, and we don't snake a line when the blockage requires a jetter to actually clear pipe walls.
Hydro-jetting is the only method that restores full pipe diameter. A cable clears the blockage; a jetter removes the material that caused the blockage from the pipe wall entirely.
Whether it's one slow bathroom sink or a full house main-line stoppage, the right equipment is on our truck and the licensed tech dispatched in Durham knows which to use.
Every drain call includes a written service report noting blockage type, location, method used, and any structural observations from the camera run. You know the state of your drain system โ not just that the water is flowing again.
Not every blocked drain is the same problem. Here's how our team approaches each type โ with the specific tools and techniques that actually resolve it.
Kitchen drains accumulate FOG โ fats, oils, and grease โ that solidifies on pipe walls and progressively narrows the line over months and years. We use a combination of a cable auger to break the initial plug and a hot-water hydro-jet pass to scour residual grease film from the pipe walls. For commercial kitchens we also service grease interceptors and document the cleaning for health code records.

Hair and soap scum bond to pipe walls inside the p-trap and drain arm, forming a mat that progressively constricts flow until drainage stops entirely. Our techs remove the drain cover, clear the p-trap obstruction with a hand snake or drum auger, and flush the line to confirm full flow.
Root intrusion at pipe joints is the leading cause of main sewer blockages in homes over 20 years old. Our electric root cutter removes the root mass; we re-scope after clearing to confirm the line is open to full diameter before pulling equipment.
Utility room floor drain blockages sometimes indicate a slow-developing main line issue rather than a localized clog. Our camera scope after clearing confirms whether the blockage was isolated or a sign of downstream restriction.
Restaurants, multi-family buildings, and homes with chronic grease or root problems benefit from scheduled hydro-jet maintenance on a 12โ24 month cycle. We map the drain system, document baseline camera footage, jet the lines, and re-scope to confirm clean pipe walls โ preventing emergency backups rather than reacting to them.
A standalone camera inspection documents drain system condition for pre-purchase due diligence, insurance claims, or understanding why a drain is performing poorly before committing to a repair approach. We run the camera, record footage with distance markers, and provide a written scope report noting blockage types, root intrusion points, joint offsets, and any visible structural defects.
We don't show up and start snaking blind. Our camera-first protocol confirms what we're clearing before selecting the method โ saving you money and preventing repeat calls.
Which fixtures are affected tells us whether we're likely dealing with a localized clog or a main line blockage โ and what equipment to load before leaving.
Camera footage confirms distance to the blockage and pipe diameter โ both critical for selecting the right clearing method and nozzle size.
Based on camera findings, you receive a flat-rate quote and an explanation of which method we're using โ cable, jet, or root cutter โ and why. No work begins without your approval.
Before-and-after footage is available on request for main line work. Your service report documents everything found โ useful for future maintenance planning or insurance.

Called about a kitchen drain three other plumbers had snaked without lasting results. Masters Plumbing Service ran a camera first and found grease buildup 28 feet in โ past where any hand snake reaches. Hydro-jetted it, re-scoped to confirm clean, and the drain has run perfectly ever since.
All three bathrooms drained slowly and the downstairs toilet gurgled every time an upstairs fixture ran. Masters Plumbing Service's tech accessed the main cleanout, ran the camera, and found root intrusion at a clay tile joint 40 feet out. Root cutter cleared the mass, re-scope confirmed full diameter, and he noted a joint offset at 68 feet we should watch. Very transparent process from start to finish.
Pre-purchase sewer scope on a home we were buying. Tech ran every drain and the main with the camera and provided a written report with timestamps. Found a small bellied section in the main line โ the seller agreed to repair before closing. Saved us thousands.

Masters Plumbing Service provides professional Drain Cleaning across Durham and the surrounding Durham, NY service area. Same-day service is available on most calls โ call to check today's availability.

Masters Plumbing Service's certified drain team is in Durham today. Call now to check same-day availability.
๐ Call +1-844-833-0201 Now